|
Ordering:
1. How can I order from your site?
2. I live outside Greece. Can I still order from your store?
3. How or Where can I see my order status?
4. How long will it take to get my order?
5. I'm having problems using your online Order Form. What can I do?
6. How much are the Shipping Expenses?
CD and DVD Catalog:
1. Are the CD and DVD prices, in your catalogue final?
2. What does it mean "in stock" and "out of stock" that is
written in your CD and DVD catalogue?
3. I have found in your catalogue some CDs that are out of
circulation or out of print. Can I order them?
4. Can you inform me via e-mail for new releases of CDs and DVD?
5. Can I purchase a CD or DVD that I saw online in your catalogue,
from the local Studio 52 store?
Payment Methods:
1. Can I pay by Credit Card?
2. Can I pay on delivery?
3. Can I pay with bank deposition?
4. Can I pay with PayPal?
5. Can I pay through Western Union money transfer?
Security:
1. Are my transactions with credit card secured at Studio 52?
2. Are my personal information that I provided to Studio 52 secure?
Ordering:
1. How can I order from your site?
You can order the CDs and DVDs you wish by:
1. Using our online Order Form.
2. Sending us your Order by Fax.
Just fill out and send us via fax your order to (+30) 2310251178.
You can use our 'ready to print' order form.
3. Ordering by Telephone.
Call us at (+30) 2310279688 to give your order.
4. Sending us your Order via e-mail
Send us via e-mail at orders@studio52.gr the below information:
a) Shipping Information:
Full Name, Address, Post/Zip Code, City, Country
b) Payment Method your prefer:
Payment on Delivery or
Credit Card (Visa, Visa Electron, Mastercard) or
Western Union or
Bank Deposition or
PayPal
c) Shipping Method your prefer:
Standard International Shipping (Registered mail) or
Express International Shipping (Registered mail) or
Courier/Express International Shipping
d) Your order:
The CD/DVD Codes you wish to order.
You can see more details about shipping rates and payment/shipping methods in our
"How To Order" page.
2. I live outside Greece. Can I still order from your store?
Yes. We accept and ship orders worldwide. You can see more details about shipping rates and payment/shipping methods in our
"How To Order" page.
3. How or Where can I see my order status?
You can check the status of your order by sending us an e-mail at info@studio52.gr or you can call as at (+30) 2310279688
Telephone: Monday-Wednesday-Saturday from 09:30 to 16:00
Tuesday-Thursday-Friday from 09:30 to 21:00
4. How long will it take to get my order?
The General Shipping and Delivery time is described below:
Greece:
3-5 business days for Standard International Shipping (Registered Mail).
1-2 business days for Courier/Express International Shipping.
Europe:
5-9 business days for Standard International Shipping (Registered Mail).
4-7 business days for Express International Shipping (Registered Mail).
1-3 business days for Courier/Express International Shipping.
International:
6-15 business days for Standard International Shipping (Registered Mail).
5-12 business days for Express International Shipping (Registered Mail).
2-5 business days for Courier/Express International Shipping.
All products that are in stock usually ship within 1-2 business days.
For orders that contain CD or DVD titles that are out of stock, the usual shipping time is 2-3
business days. In some cases it might take longer (3-10 days) depending on
the availability of the products from the distribution/production companies.
5. I'm having problems using your online Order Form. What can I do?
If you are experience any problem with our online order form, you may also send us your order with one of the below 3 ways:
1. Sending us your Order by Fax.
Just fill out and send us via fax your order to (+30) 2310279688.
You can use our 'ready to print' order form.
2. Ordering by Telephone.
Call us at (+30) 2310279688 to give your order.
3. Sending us your Order via e-mail
Send us via e-mail at orders@studio52.gr the below information:
a) Shipping Information:
Full Name, Address, Post/Zip Code, City, Country
b) Payment Method your prefer:
Payment on Delivery or
Credit Card (Visa, Visa Electron, Mastercard) or
Western Union or
Bank Deposition or
PayPal
c) Shipping Method your prefer:
Standard International Shipping (Registered mail) or
Express International Shipping (Registered mail) or
Courier/Express International Shipping
d) Your order:
The CD/DVD Codes you wish to order.
Please also report the problem you are having with our online
Order Form so our technical stuff can fix it. Visit our web page "Report an
Error".
6. How much are the Shipping Expenses?
You can find the estimated Shipping Expenses for your order,
using our Shipping
Expenses Calculator. You can also see a list with all the shipping expenses
depending on the number of products and the destination country, in our "How
To Order" web page.
CD
and DVD Catalog:
1. Are the CD and DVD prices, in your catalogue final?
Yes, all the prices shown are the final prices.
2. What does it mean "in stock" and "out of stock" that is written in
your CD and DVD catalogue?
"In Stock" means that the CD or DVD title, is available and can ship within 1-2 business days.
"Out of Stock" means that the CD or DVD title has been sold out and we will supply it from the production company before sending it to you
(usual supply time 2-5 business days.) You can order these titles normally.
3. I have found in your catalogue a CD that is out of circulation or out of print.
Can I order it?
Some CD titles listed in our catalogue might be out of circulation or out of
print from the production companies. You can order them to us and we will keep them backordered for you. We will inform you via phone/e-mail, as soon as they are republished or available
again from our store.
4. Can you inform me via e-mail for new releases of CDs and DVD?
Yes. Send us your request at newsletters@studio52.gr. You will be added in our newsletters group from were you will receive new releases
of CDs and DVD. You can unsubscribe from our newsletters group at any time, by sending us your request via e-mail at
newsletters@studio52.gr or using the unsubscribe link which is included in our newsletters.
Your e-mail address and any other personal information, will be used
only for the purposes you provided it for in order to protect your privacy.
5. Can I purchase a CD or DVD that I saw online in your catalogue,
from the local Studio 52 store?
Yes. Our Store is in Thessaloniki (Greece). Most of the items that are listed
as "in stock" in our catalogue, can be purchased at our store. You may also find CD or DVD titles that are not yet listed in our online catalog.
Our address is: Studio 52 - Dimitriou Gounari 46, Thessaloniki, Greece.
(If you are not familiar with the city of Thessaloniki, you can check our map for the exact location of our store.
See Map)
Payment
Methods:
1. Can I pay by Credit Card?
Yes, we accept payments by Credit Card. The Credit Cards that we accept are Visa / Visa
Electron and MasterCard (America Express will be added soon).
All the transactions with credit card are completed in our online secure payment system (in cooperation with Eurobank and
VeriSign). We use the 128bit SSL protocol of VeriSign, which is today, the most powerful security protocol worldwide.
For more details about security, you can see our Security of Transactions
2. Can I pay on delivery?
Yes, you can pay your order when it is delivered to you. Note that this payment method is valid for these
countries: Greece, Cyprus, Belgium, France, Germany, Italy, Luxemburg.
All orders by payment on delivery are shipped by Standard International Registered Mail. For Greece orders can be shipped also by Courier/Express Mail.
For further details
about this payment method and the shipping cost, please visit our "How To
Order" page.
3. Can I pay with bank deposition?
Yes, we do accept bank depositions for the payment of your order. You can make the deposition through
any National Bank. Our account is in the
National Bank of Greece. All the necessary information for the transaction will be
provided to you via e-mail after the submission of your order. To find out
the shipping costs please visit our "How To
Order" page.
4. Can I pay with PayPal?
Yes, we accept payments with PayPal. As soon as we receive and process your order,
you will receive by email the PayPal payment request, to proceed with your payment.
If you already have a PayPal account, the method is as usual with PayPal. But even if
you do not have an account with PayPal, you can complete your payment through the secure
options PayPal will provide you.
5. Can I pay through Western Union money transfer?
Yes, we do accept payments through the Western Union.
You can find out the location of a Western Union office
at your region from www.westernunion.com All the
necessary information for the transaction will be provided to you via e-mail after the
submission of your order.
Security:
1. Are my transactions with credit card secured at Studio 52?
Yes. All the transactions with credit card are completed in our online secure payment system (in cooperation with Eurobank and VeriSign). We use the 128bit SSL protocol of VeriSign, which is today, the most powerful security protocol worldwide.
For more details you can see our Security of Transactions
We also provide payment through PayPal, which is one of the safest methods of payment.
2. Are my personal information that I provided to Studio 52 secure?
Studio 52 on-line music store is deeply committed to protecting the privacy of its customers.
Your personal information will be used only for the completion of your
orders and will under no circumstances be used, for any purposes other than the ones you have provided them for.
(See our privacy policy).
|
