Returning a Product

When can I return a Product that I bought from your store?

We accept returns, when a product is broken, defective or it has been shipped incorrectly. Returns are accepted within 30 days after the shipment date. We will either replace the product (with no extra charges) or refund the cost of the product to you. In case of a defective product, we will replace the product with a new one. If the product to be replaced is out of stock and is also no longer available from the production company, we will refund the cost of the product to you. In case of incorrect shipped product, we will refund the cost of the product. In all cases, it is necessary that the product is returned back to us. Studio 52 does not pay the return shipping cost for defective products. We are not responsible for product defects, because we do not manufacture the products we carry. If the return is a result of our error (incorrect shipment), the returning postal fees will be deducted from your order or refunded to you (see below).
If you wish to return a product for one of the above reasons, please contact us at info@studio52.gr. 
(Note: The returning postal fees deduced/refunded are for normal post simple mail. For returns by methods other than normal post simple mail, the returing fees are estimated as if it was normal post simple mail.)

Refunds

     Refunds can be made if you have received a broken, defective, incorrect product or if you wish to cancel an order before it has been shipped. In case of a defective product, the product will be replaced but if it is out of stock and also no longer available from the production company, we will refund the cost of the product to you. In case of incorrect shipped product, we will refund the cost of the product. In all cases, it is necessary that the product is returned back to us. If you have purchased from our store using a credit card or PayPal, the returning amount is refunded directly to your credit card or PayPal. If you have used any other payment method, the returning amount can be hold in credit for a future order of yours or can be returned to you through a bank deposition. You can also ask for a refund, if your order has not yet been shipped and you wish to cancel it.

     We will notify you via e-mail of your refund, once we've received and processed the returned item or the canceled order.

We respect our customer needs and it is our obligation to do whatever is necessary to serve them with reliability.