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SHIPPING HELP CENTER

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Shipping Methods

 Shipping Rates

Estimated Shipment Time

Estimated Delivery Time
Undelivered Package In-store Pickup

 

Shipping Methods

Our shipping methods are: 

  Standard International Shipping (Registered Mail)

  Express International Shipping (Registered Mail)

  Courier/Express International Shipping

 

     Standard International Shipping has the lowest prices of shipping expenses. With this method, all orders are shipped through the National Greek Post Office (EL.TA.) by Registered mail. The packages are usually picked up from your local Post Office or in some cases they are delivered to you directly (at the shipping address submitted), depending on the package dimensions and the country's Post Office Policies.

     Express International Shipping is a fast and affordable way of shipping. All orders are shipped through the National Greek Post Office (EL.TA.) by Express Registered mail. The delivery policy is as above but 1-3 days faster than normal.

     Express/Courier International Shipping is the fastest shipping method. With this method, all orders are shipped through the EL.TA Courier Service "TAHYMETAFORSE EL.TA." or by FedEx. The packages are delivered to you directly (at the shipping address you submitted).

 

     For details about delivery time and shipping rates, please see below.

 

 

 

 

 

 

Shipping Rates

SHIPPING RATES

 The shipping expenses are based on the weight and the destination country.
 1 CD or DVD title is estimated to be approximately 110 g.
 Box Sets, 2+ CD Set and Books that weight over 110 g. are calculated depending on their weight.


Greece Europe America Australia Africa Asia

 Greece: Delivery Time and Shipping Rates

 

 STANDARD SHIPPING REGISTERED MAIL                                3-5 Days Delivery

 PAYMENT METHOD:

Cost Per Order Cost Per Item Delivery Time
Credit Card, Bank, PayPal 2,90 0,50 3-5  Business Days
 Payment on Delivery  3,90 0,50 3-5  Business Days

 

 COURIER / EXPRESS SHIPPING (Speedex / Geniki)        1-2 Days Delivery

 PAYMENT METHOD:

Cost Per Order Cost Per Item Delivery Time
Credit Card, Bank, PayPal 3,95 - 1-2  Business Days
 Payment on Delivery  6,95 - 1-2  Business Days
Shipping Expenses = (Cost Per Order) + (number of items * cost per item)

Example: An order for 2 Items, with Payment on Delivery by Standard Shipment to Greece costs: Shipping Expenses = 3,90 + (2 * 0,50) = 4,90  
 







 Europe: Delivery Time and Shipping Rates
    Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,
    Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal,
    Romania, Slovakia, Slovenia, Spain, Sweden, U.K., Switzerland, Iceland, Norway, Rest of Europe

 

 STANDARD SHIPPING REGISTERED MAIL                                5-9 Days Delivery

 PAYMENT METHOD:

Cost Per Order Cost Per Item Delivery Time
Credit Card, Bank, PayPal 4,95 0,95 5-9  Business Days
 Payment on Delivery  7,95 0,95 5-9  Business Days

 Payment on Delivery is available for: France, Germany, Italy, Cyprus, Luxembourg, Greece

 

 EXPRESS SHIPPING REGISTERED MAIL                                   4-7 Days Delivery

 PAYMENT METHOD:

Cost Per Order Cost Per Item Delivery Time
Credit Card, Bank, PayPal 7,95 0,95 4-7  Business Days
 Payment on Delivery  10,95 0,95 4-7  Business Days

 Payment on Delivery is available for: France, Germany, Italy, Cyprus, Luxembourg, Greece

 

 COURIER / EXPRESS SHIPPING  (EMS or FedEx)                      1-3 Days Delivery

 PAYMENT METHOD:

Cost Per Order Cost Per Item Delivery Time
Credit Card, Bank, PayPal 32,95 1,25 1-3  Business Days
Shipping Expenses = (Cost Per Order) + (number of items * cost per item)

Example: An order for 2 Items, with Credit Card Payment by Standard Shipment to Germany costs: Shipping Expenses = 4,95 + (2 * 0,95) = 6,85  
 

For Bank Deposition there is an extra charge of 4,00 Banking Expenses.


Orders outside Greece may be subject to the customs fees and import duties of the destination country. Any additional charges of this kind are responsibility of the recipient.
We have no control over these charges and cannot predict what they may be.







 International (America): Delivery Time and Shipping Rates
    USA, Canada, Mexico, Central and South America

 

 STANDARD SHIPPING REGISTERED MAIL                               6-15 Days Delivery

 PAYMENT METHOD:

Cost Per Order Cost Per Item Delivery Time
Credit Card, Bank, PayPal 4,95 1,45 6-15  Business Days

 

 EXPRESS SHIPPING REGISTERED MAIL                                  5-12 Days Delivery

 PAYMENT METHOD:

Cost Per Order Cost Per Item Delivery Time
Credit Card, Bank, PayPal 7,95 1,45 5-12  Business Days

 

 COURIER / EXPRESS SHIPPING  (EMS or FedEx)                      2-5 Days Delivery

 PAYMENT METHOD:

Cost Per Order Cost Per Item Delivery Time
Credit Card, Bank, PayPal 36,95 1,75 2-5  Business Days
Shipping Expenses = (Cost Per Order) + (number of items * cost per item)

Example: An order for 2 Items, with Credit Card Payment by Standard Shipment to United States costs: Shipping Expenses = 4,95 + (2 * 1,45) = 7,85  
 

For Bank Deposition there is an extra charge of 4,00 Banking Expenses.


Orders outside Greece may be subject to the customs fees and import duties of the destination country. Any additional charges of this kind are responsibility of the recipient.
We have no control over these charges and cannot predict what they may be.







 International (All other): Delivery Time and Shipping Rates
    Australia, Japan, Africa, Asia, etc.

 

 STANDARD SHIPPING REGISTERED MAIL                               6-15 Days Delivery

 PAYMENT METHOD:

Cost Per Order Cost Per Item Delivery Time
Credit Card, Bank, PayPal 4,95 1,45 6-15  Business Days

 

 EXPRESS SHIPPING REGISTERED MAIL                                  5-12 Days Delivery

 PAYMENT METHOD:

Cost Per Order Cost Per Item Delivery Time
Credit Card, Bank, PayPal 7,95 1,45 5-12  Business Days

 

 COURIER / EXPRESS SHIPPING  (EMS or FedEx)                      2-5 Days Delivery

 PAYMENT METHOD:

Cost Per Order Cost Per Item Delivery Time
Credit Card, Bank, PayPal 39,95 2,75 2-5  Business Days
Shipping Expenses = (Cost Per Order) + (number of items * cost per item)

Example: An order for 2 Items, with Credit Card Payment by Standard Shipment to Australia costs: Shipping Expenses = 4,95 + (2 * 1,45) = 7,85  
 

For Bank Deposition there is an extra charge of 4,00 Banking Expenses.


Orders outside Greece may be subject to the customs fees and import duties of the destination country. Any additional charges of this kind are responsibility of the recipient.
We have no control over these charges and cannot predict what they may be.

 

 

 

 

Estimated Shipment Time

When will my order be shipped?

     The shipment of an order depends on the availability of the products ordered. 

You can see the availability of a product from the CD or DVD info pages.

You can see these info pages from our online catalogue by pressing on the description of a title. In the info page, you will see, if a title is "in stock" or "out of stock". A product which is "in stock" means that it is available and usually ships within 1-2 business days. A product that is "out of stock" means that it has been sold out and will be available within a few days (in this case you will see the estimated availability time). Titles that are out of stock, can be ordered normally. These orders will be dispatched in the time specified in the estimated availability time of the info page, which is usually 2-3 business days. In some cases, it might take longer (3-10 business days) depending on the availability from the distribution/production companies.

 

I have paid my order with credit card, but it has not yet been shipped. Why and when it will be shipped?

     There is a small possibility the shipment of an order to be delayed. This usually occurs when a CD or DVD title from your order, is currently out of stock or due to lack of stock from the production/distribution companies. In this case, your order will ship as soon as the missing product is available again (usually 3-10 business days). If there is further delay, we will ship a first package with the available products and a second package with the out of stock items, when they are available. Before we do this, we will notify you and request your confirmation. If the payment has been completed with credit card, you can request to refund your card and cancel the unavailable item from your order.

 

 

 

 

 

 

Estimated Delivery Time

Delivery Time

 

All CD titles that are in stock, usually ship within 24 hours. CDs that are out of stock, usually ship in 2-3 days. There is a possibility for a delay more that 2-3 days, depending on the availability of the title from the distribution companies.

 

Greece: Usual delivery time is:

3-5 business days for Standard International Shipping (Registered Mail).

1-2 business days for Courier/Express International Shipping.

 

Europe: Usual delivery time is:

5-9 business days for Standard International Shipping (Registered Mail).

4-7 business days for Express International Shipping (Registered Mail).

1-3 business days for Courier/Express International Shipping.

 

International: Usual delivery time is:

6-15 business days for Standard International Shipping (Registered Mail).

5-12 business days for Express International Shipping (Registered Mail).

2-5 business days for Courier/Express International Shipping.

 

Delivery Time is estimated approximately, and it is in no case binding.
If you wish to calculate the shipping expenses and the delivery time for your order,
you can use our Shipping Expenses Calculator.

 





Undelivered Packages

My order has been shipped several days ago but I did not receive it.

    If your order has been shipped and after several days you do not receive it, (15 days and more) please contact us at orders@studio52.gr. We will check the status of your order's shipment at the National Greek Post Office or Courier Service (depending on the shipping method you selected) and inform you accordingly.

    If a package is lost, we will reship the products of this order with no extra charges.

If a package is delivered incorrectly as a result of our error, then your order will be reshipped with no extra charges. In any other case, we will reship the order after the postal expenses are paid off.

    For payment on delivery, if a package is returned to us with the indication "Unclaimed" or "Not Accepted", the postal expenses will be added in the new shipment.

We will notify you via e-mail or phone if a package is returned or undelivered.

 

    All goods are shipped for and travel under the responsibility of the buyer/recipient. We have no responsibility in case of damages or lose of goods during transfer. In case of lose of goods (partial or whole) or damage during transfer, our store will collaborate with the buyer and help to resolve the matter, but it is necessary and the obligation of the buyer to obtain an official signed report from the transfer company that clearly states/proves that the package was damaged during transfer or unsealed (which resulted in lose of goods), in order for us to provide our assistance to the buyer, and if possible, help in resolving the issue.

 

 

 

 

 

In-store Pickup

All products that are listed in our online catalogue can be purchased directly from our store in Thessaloniki. (Studio 52 store location). All products that are listed as "in stock" are usually available for in-store pickup.
You can also send us via e-mail at orders@studio52.gr your request for a CD or DVD title which is out of stock. We will supply it from the production/distribution company, and inform you when it is available, so you can purchase it from our local store. For in-store pickup there are no expences.

 

 

 

 

 

If you need further assistance, do not hesitate to contact us.

 

e-mail: info@studio52.gr

Telephone: 2310279688

Fax: 2310251178

 

 

 

 

 

 



 

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