Frequently Asked Questions

Ordering:
1. How can I order from your site?
2. I live outside Greece. Can I still order from your store?
3. How or Where can I see my order status?
4. How long will it take to get my order?
5. I'm having problems using your online Order Form. What can I do?
6. How much are the Shipping Expenses?

CD and DVD Catalog:
1. Are the items in your store New and Original?
2. Are the CD and DVD prices, in your catalogue final?
3. What does it mean "in stock" and "out of stock" that is
    written in your CD and DVD catalogue?
4. I have found in your catalogue some CDs that are out of
    circulation or out of print. Can I order them?
5. Can you inform me via e-mail for new releases of CDs and DVD?
6. Can I purchase a CD or DVD that I saw online in your catalogue,
    from the local Studio 52 store?

Payment Methods:
1. Can I pay by Credit Card?
2. Can I pay on delivery?
3. Can I pay with bank deposition?
4. Can I pay with PayPal?
5. Can I pay through Western Union money transfer?

Security:
1. Are my transactions with credit card secured at Studio 52?
2. Are my personal information that I provided to Studio 52 secure?

Ordering:

1. How can I order from your site?

You can order the CDs and DVDs you wish by:

  1. Using our online Order Form.

  2. Sending us your Order by Fax.
      Just fill out and send us via fax your order to (+30) 2310251178.
      You can use our 'ready to print' order form. 

  3. Ordering by Telephone.
      Call us at (+30) 2310279688 to give your order.

  4. Sending us your Order via e-mail
     Send us via e-mail at orders@studio52.gr the below information:
     a) Shipping Information:
         Full Name, Address, Post/Zip Code, City, Country
     b) Payment Method your prefer:
         Payment on Delivery or
         Credit Card (Visa, Visa Electron, Mastercard) or
         Western Union or
         Bank Deposition or
         PayPal
     c) Shipping Method your prefer:
         Standard International Shipping (Registered mail) or
         Express International Shipping (Registered mail) or
         Courier/Express International Shipping
     d) Your order:
         The CD, DVD, LP Codes you wish to order.

You can see more details about shipping rates and payment/shipping methods in our "How To Order" page.

2. I live outside Greece. Can I still order from your store?

Yes. We accept and ship orders worldwide.
You can see more details about shipping rates and payment/shipping methods in our "How To Order" page.

3. How or where can I see my order status?

As soon as we received and process your order, we will contact you to inform you about the status of your order. You can check the status of your order at any time by sending us an e-mail at orders@studio52.gr  or you can call as at (+30) 2310279688.

Telephone Support:

4. How long will it take to get my order?

The General Shipping and Delivery time is described below (estimated):
(due to the current situation, delivery times may vary):

Greece:
5-8 business days usually, for Standard International Shipping (Registered Mail)
4-7 business days usually, for Economy Express Shipping.
2-6 business days usually, for Courier/Express Shipping.

Europe:
8-15 business days usually, for Standard International Shipping (Registered Mail).
6-10 business days usually, for Express International Shipping (Registered Mail).
3-6 business days usually, for Courier/Express International Shipping.

International / Rest of the world (USA, Canada, Australia, Japan, etc.):
11-21 business days usually, for Standard International Shipping (Registered Mail).
8-15 business days usually, for Express International Shipping (Registered Mail).
4-8 business days usually, for Courier/Express International Shipping.

The shipping time of orders depend on the availability of the products. You can see the availability and shipping time of each product in the details page. Products that are In Stock usually ship within 1 business day. Products with the indication "Available for order" are usually shipped within the timeframe indicated in each product availability, while orders that contain products that are out of stock, usually ship within 6-15 business days (or within the timeframe stated in the details of the product). The shipping time is determined by the greater shipping time of the products ordered. In any case, we will try to ship every order as soon as possible.

5. I'm having problems using your online Order Form. What can I do?

If you experience any problem with our online order form, you may also send us your order with one of the methods described above (How can I order from your site?)

Please report any problem you are having with our online Order Form so our technical stuff can fix it.
Visit our web page "Report an Error".

6. How much are the Shipping Expenses?

You can find the estimated Shipping Expenses for your order, using our Shipping Expenses Calculator. You can also see a list with all the shipping expenses depending on the number of products and the destination country, in our "How To Order" web page.
The shipping expenses are calculated automatically when you add a product in your shopping card and in the order form during your check-out.

CD, DVD, LP Catalogues:

1. Are the items in your store New and Original?

Yes, all our products are New, Original Factory Manufactured. We do not have second-hand, used or any other type of music items.

2. Are the CD, DVD and LP prices in your catalogue final?

Yes, all the prices shown are the final prices.

3. What does it mean "In Stock", "Available for order", "Out of Stock" that is written in your CD, DVD, LP catalogue?

"Available / In Stock" means that the specific product is in our stock at the time being and can be shipped within 1 business day.
"Available for order" means that the product is available from the production/distribution company and is usually shipped within the timeframe indicated (the shipping time is stated in each product).
"Out of Stock" means that the product is not available in our stock and has to be ordered / re-stocked by the production/distribution company, if still in circulation (usual re-stock is 3-6 business days). You can order normally products with the indication "out of stok" and get informed as soon as they are re-stock.
"Out of print" means that the product is unavailable and probably out of print from the production company. You may order such titles only as Backorder / Wishlist, and we will notify you as soon as they are available again or republished.

4. I have found in your catalogue a product that is out of circulation or out of print. Can I order it?

Some CD, DVD or LP titles listed in our catalogue might be out of circulation or out of print from the production companies. You can order them to us and we will keep them backordered for you. We will inform you via phone/e-mail, as soon as they are republished or available again in our store.

5. Can you inform me via e-mail for new releases of CDs and DVD?

Yes. Send us your request at newsletters@studio52.gr. You will be added in our newsletters group from were you will receive new releases of CDs, DVD and Vinyls. You can unsubscribe from our newsletters group at any time, by sending us your request via e-mail at newsletters@studio52.gr or using the unsubscribe link which is included in our newsletters.
Your e-mail address and any other personal information, will be used only for the purposes you provided it for in order to protect your privacy.

6. Can I purchase a CD or DVD that I saw online in your catalogue, from the local Studio 52 store?

Yes. Our Store is in Thessaloniki (Greece). Most of the items that are listed as "in stock" in our catalogue, can be purchased at our store. You may also find CD, DVD and LP Vinyl titles that are not yet listed in our online catalog.

Our address is: 
Studio 52 - Dimitriou Gounari 46 (Center, near Kamara)
54621, Thessaloniki, Greece

(If you are not familiar with the city of Thessaloniki, you can check our Map for the exact location of our store)

Payment Methods:

1. Can I pay by Credit Card?

Yes, we accept payments by Credit Card. The Credit Cards that we accept are Visa / Visa Electron and MasterCard (America Express will be added soon).
All the transactions with credit card are completed in our online secure payment system (in cooperation with Eurobank, Cardlink and VeriSign). We use the 256bit SSL protocol of VeriSign, which is today, the most powerful security protocol worldwide. For more details about security, you can see our Security of Transactions

2. Can I pay on delivery?

Yes, you can pay your order when it is delivered to you. Note that this payment method is valid for Greece and Cyprus. All orders by payment on delivery are shipped by Standard International Registered Mail. For Greece orders can be shipped also by Courier/Express Mail.
For further details about this payment method and the shipping cost, please visit our "How To Order" page.

3. Can I pay with bank deposition?

Yes, we do accept bank depositions for the payment of your order. You can make the deposition through any National Bank. Our accounts are in: National Bank of Greece, Eurobank and Alpha Bank.
All the necessary information for the transaction will be provided to you via e-mail after the submission of your order.
For further details about this payment method and the shipping cost, please visit our "How To Order" page.

4. Can I pay with PayPal?

Yes, we accept payments with PayPal. As soon as we receive and process your order, you will receive by email the PayPal payment request, to proceed with your payment. If you already have a PayPal account, the method is as usual with PayPal. But even if you do not have an account with PayPal, you can complete your payment through the secure options PayPal will provide you.

5. Can I pay through Western Union money transfer?

Yes, we do accept payments through the Western Union.
You can find out the location of a Western Union office at your region from www.westernunion.com. All the necessary information for the transaction will be provided to you via e-mail after the submission of your order.

Security:

1. Are my transactions with credit card secured at Studio 52?

Yes. All the transactions with credit card are completed in our online secure payment system (in cooperation with Eurobank, Cardlink and VeriSign). We use the 256bit SSL protocol of VeriSign, which is today, the most powerful security protocol worldwide. For more details you can see our Security of Transactions
We also provide payment through PayPal, which is one of the safest methods of payment.

2. Are my personal information that I provided to Studio 52 secure?

Studio 52 on-line music store is deeply committed to protecting the privacy of its customers. Your personal information will be used only for the completion of your orders and will under no circumstances be used, for any purposes other than the ones you have provided them for. (See our privacy policy).